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Welcome to The Smart Dress!
We hope you find that special outfit that you love. Should you have any questions that aren't answered below, please don't hesitate to contact us at: [email protected]
Payment
We accept payments through PayPal. If you reside in GTA (Toronto, Ontario Canada) you have the option to pay cash upon pick up or when the item(s) is /are delivered to you.
Your purchase item(s) will NOT be sent until the payment has been received. If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs and make it convenience for you.
Shipping
All orders will ship within 3-5 business days from the date of payment. All packages will be sent via Canada Post. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen from time to time. Please be mindful of this factor.
All orders are sent via standard mail with Canada Post, unless noted otherwise. Please notify us if you prefer to use the priority or first class mail, we will be happy to accommodate your needs.
If the shipping address is different from the address provided through PayPal, please contact us prior to payment. If PayPal address is different, and no special instruction has been provided we will send the order to the address provided through PayPal.
Refunds and Exchanges
At this time we cannot accept exchanges. Refund can be process if the purchase item(s) is/are:
1. Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide us with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, please provide us with photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund
2. Item is not the size you ordered
Should your item size differ from the specifications of your order, please provide us with photographs showing the size labeled on the item and we will send you the correct item or process your refund
3. Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on thesmartdress.ca. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.
Return Process
1) Contact us within 3 business days from the day you receive the item to request a refund at:[email protected]
2) Once we approve your request, please send the item back to us as soon as possible.
3) Once your return is confirmed and inspected, money will be refunded within 5 business days.
Please note: Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you. Returns will not be accepted without prior approval from us.
Shipping Responsibility
Shipping costs are your responsibility and are not refundable.
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